BillByte MSP White Paper

Journey From An ISP To MSP (Multi-Service Provider) Using BillByte

Overview

Today ISPs and other service providers are moving away from providing a single Internet Access service to double play and triple play services. While such services are an important revenue earner from residential customers, the Enterprise customers spend the most on IT related services in which the ISPs don’t have much share.

As per Gartner latest study, enterprises are currently spending around 20% of their IT budget on Cloud Computing Platforms and it is expected to reach 30% in four years.

Major share of this spending goes to large Cloud Platform Vendors (CPVs); Amazon AWS, Microsoft Azure, Office 365 and the like.

These major platform vendors understand the importance of ‘Value Added Resellers’ and are promoting a ‘Partner Network’. Microsoft offers discounts starting from 7% to 20% or more off their list prices immediately to their CSP (Cloud Solution Provider) Partners. Amazon offers discounts on bulk buying that increases as the volume of purchase increases.

This creates excellent revenue opportunities for ISPs and other service providers to join the partner networks of these major CPVs (Cloud Platform Vendors) and offer cloud computing services to their existing customers turning themselves practically into MSPs (Multi-Service Providers).

BUT there has been a limiting factor in this possibility; it is in the way these cloud computing services are charged by these Cloud Platform Vendors. Instead of ‘monthly subscriptions’ for their services, they charge based on ‘actual usage’ of resources within a service offering. A simple virtual machine is charged based on actual usage of CPU, RAM, Disk Space, Bandwidth, Number of Snapshots, Backups, fixed IP addresses, Elastic IP addresses, load balancers etc. The subscription may cost as little as $2 per month to as much as $2,000 or even more depending on how extensively it is ‘used’

ISPs and other service providers do not have the necessary tools to handle this situation for their Enterprise customers. Enterprise customers themselves are spending major portions of their IT budgets on cloud computing services but are caught totally off-guard on how to correctly attribute costs incurred.

BillByte MSP Account Value

An MSP Account with BillByte will enable an ISP transition into an MSP with complete lifecycle support for cloud computing platform and their usage based billing models:

1- Partner Account Setup

ISPs can setup their partners accounts with major cloud platform vendors through the portals provided. All their customers and their usage is then consolidated under these partner accounts buying them valuable discounts on bulk buying.

2- Integration through APIs

BillByte provides a set of APIs for full lifecycle integration of ISPs existing OSS / BSS systems with cloud platform vendors.

  • Customer Creation

    Whenever you create a new customer in your legacy system, a single API call will create it in BillByte system as well. The system will give it access to the supported CPVs that you mention.
    Once this is done, customer will get link to respective order management portals directly on CPV websites where they will be able to order any and all services offered by those CPVs.

  • Usage Monitoring

    BillByte will pull usage data from CPV systems in near real-time and charge at provided profit margins and selling prices set by MSP.

  • Charging Integration

    BillByte will provide APIs for MSP to download charging data in near real-time categorized as open line items in current invoices. MSP can exercise credit control using this integration.

  • Invoicing Integration

    As months close, BillByte will provide line items to be embedded into MSP other invoices for cloud usage charges incurred by the individual customers.

  • Service Management Integration

    The will enable the MSP to call simple APIs where services for different customers will be suspended / resumed / purged based on credit control department.

  • Help Desk Integration

    This will enable simple API calls to pull data and analytics for individual customers and enable customer service representatives to answer queries.

Value for Enterprises

An Enterprise would see value buying from a BillByte powered MSP rather purchasing direct from the cloud platform vendor for various reasons:

1- Access to BillByte Cost Management Portal

An MSP Account with BillByte gives unlimited number of Enterprise Cost Management portal accounts to the MSP without any extra charges. Each Enterprise gets access to free BillByte Enterprise cost management portal. This enables the Enterprise to monitor their usage and its costs in near real-time as usage records are made available.

2- Paying in Local Currency To Their Existing ISP

Enterprises would pay in their local currency to their ISP under existing contracts. The also do it within their existing invoicing and payment cycles.

3- Access to Credit

MSPs may extend credit to Enterprises who they know or otherwise have a relationship with. It is difficult for Enterprises to negotiate credit from the cloud platform vendors.

4- Value Added Services

MSPs may provide value added services to Enterprises helping them migrate their IT infrastructures to the cloud and do the required integrations and customizations.

5- Reduced Costs

MSPs may choose to pass on some of their discounts onwards to their Enterprise customers. If they do, the Enterprise customers would get better prices than ordering directly to platform vendors.

Further Links

A tool enabling MSPs to migrate their Enterprise customers’ Microsoft Exchange on-premises Email to Office 365 or other Microsoft Exchange based hosted system

A tool enabling MSPs to migrate their customers email on legacy email servers to the cloud.

Adconnectsync.com is a tool that enables MSPs to provide hybrid on-premises and cloud based Active Directory accounts and keep them synchronized.

Enables an MSP to provide a portal to order and provision individual cloud-based services.

Summary

BillByte MSP Account enables any ISP or other service provider to become an MSP (Multi-Service Provider). They can offer services from major cloud platform vendors including Amazon AWS, Microsoft Azure and Office 365 to their existing customers.

It includes APIs for easy integration of their existing BSS / OSS systems with BillByte and it offers full lifecycle from order to cash management of these services.

About BillByte

Bill Byte is a full-service billing and monetization platform catering specifically to the needs of Microsoft Cloud Solution Provider (CSP) partners and Cloud Service Brokers. It provides CSPs all the right tools to consolidate their recurring revenues from the CSP program. They can not only bill their customers monthly, quarterly, annually or any way they want, for the Microsoft SKUs but can also exhibit a full-service catalogue for their customers to pick and choose from. This way with Bill Byte CSPs can remain in control throughout, retaining complete ownership of their customer relationships.

See more details on https://BillByte.com

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